Terms of Service

These Terms of Service ("Terms") govern your use of the "Turtle Guardian" mobile application ("Service"), provided by Droplet Inc. ("Company," "we," or "us"). By using the Service, you agree to these Terms.

1. Nature of Service and Disclaimer

THE SERVICE IS A SUPPLEMENTAL TOOL FOR SAFETY MONITORING AND DOES NOT GUARANTEE LIFE SAFETY.

  1. NOT AN EMERGENCY SERVICE: The Service is NOT a medical device, security service, or a replacement for professional emergency services (e.g., 911, 000, 999). In an emergency, contact professional authorities immediately.
  2. NO GUARANTEE: WE PROVIDE THE SERVICE "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED.
  3. TECHNICAL LIMITATIONS: We are not responsible for service failures caused by GPS inaccuracy, battery depletion, internet connectivity issues, or disruptions in third-party infrastructures like AWS or Google Firebase.

2. Emergency Contacts and Third-Party Consent (TCPA Compliance)

  1. USER RESPONSIBILITY: When registering third-party information as an emergency contact, the User represents and warrants that they have obtained explicit, verifiable prior consent from the relevant third party ("Emergency Contact Designee") to receive communications through this Service.
  2. VERIFICATION PROCESS: The Company reserves the right to send a notification to the registered third party to verify their consent. The emergency notification feature may remain inactive until such consent is confirmed.
  3. INDEMNIFICATION & TCPA COMPLIANCE: You agree to indemnify, defend, and hold the Company harmless from any claims, losses, liabilities, or damages arising out of a violation of federal or state laws (including, but not limited to, the Telephone Consumer Protection Act / TCPA) due to your unauthorized registration or provision of third-party contact information. Such disputes shall be resolved at your own responsibility and expense.

3. Subscription, Cancellation, and Refunds

  1. FEES: Subscription fees are displayed clearly on the purchase screen within the App Store or Google Play. Users are responsible for any data communication fees incurred while downloading or using the App.
  2. AUTO-RENEWAL: SUBSCRIPTIONS RENEW AUTOMATICALLY UNLESS CANCELED AT LEAST 24 HOURS BEFORE THE END OF THE CURRENT BILLING PERIOD.
  3. CANCELLATION: You may manage or cancel your subscription at any time via your OS account settings (Apple ID or Google Play). Please note that deleting the App from your device does not automatically cancel your subscription.
  4. REFUNDS: Due to the nature of digital content and services, all sales are generally final and non-refundable.

4. Prohibited Conduct

Users shall not:

  1. Violate any applicable laws, regulations, or third-party intellectual property rights.
  2. REVERSE ENGINEERING: Reverse engineer, decompile, disassemble, or attempt to extract the source code of the Service.
  3. Use the Service for any unauthorized commercial purposes.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DROPLET INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRIOR TO THE ACCRUAL OF THE CLAIM.

6. Privacy and Data Transfer

Your use of the Service is subject to our Privacy Policy. You acknowledge and agree that your personal data, including GPS and Home Location Data, will be transferred to and processed in the United States and other jurisdictions where our servers (e.g., AWS) are located.

7. Governing Law and Dispute Resolution (Arbitration and Class Action Waiver)

  1. GOVERNING LAW: These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.
  2. ARBITRATION & CLASS ACTION WAIVER: Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration in San Francisco, California, before one arbitrator. The arbitration shall be administered by JAMS or AAA pursuant to its Comprehensive Arbitration Rules and Procedures. YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Revised: February 5, 2026